[Client Impact]
End-Term Evaluation of WaSSIP
[Client Impact]
End-Term Evaluation of WaSSIP

Overview
The Kenya Water and Sanitation Services Improvement Project was a World Bank-financed programme that expanded water supply and sanitation access across three of Kenya's water service board areas. ACAL was commissioned by Athi Water Services Board to lead the independent monitoring and end-term evaluation, mapping all WASSIP infrastructure, assessing the social and economic impact on beneficiary communities, evaluating financial performance, and producing the Implementation Completion and Results Report that formally closes the programme in the World Bank's system.
Independent end-term evaluation across three water service board areas: CWWDA, AWWDA, and LVNWWDA
Full project mapping, social and economic impact assessment, and financial evaluation of all WASSIP infrastructure
Implementation Completion and Results Report produced to World Bank standard, the formal programme close-out record
Six-specialist team covering sociology, economics, agricultural extension, institutional development, and environmental expertise


Client Context
The Kenya Water and Sanitation Services Improvement Project was a multi-year World Bank-financed programme implemented to expand access to water supply and sanitation across Kenya's water sector. WASSIP was delivered through three water service boards: the Central Water Works Development Agency, the Athi Water Works Development Agency, and the Lake Victoria North Water Works Development Agency. Each agency managed its own portfolio of infrastructure projects under the programme, covering water supply, sanitation facilities, and sewerage connectivity.
The programme carried specific, measurable targets: expanding the number of people with access to improved water sources, increasing access to improved sanitation facilities in urban areas, connecting more households to the sewage system, and improving the percentage of operations and maintenance costs recovered by the water service boards from Water Service Providers. The World Bank and the Government of Kenya required an independent end-term evaluation that would assess performance against each of these targets and produce the findings needed to close out the programme formally and inform future investment.
Athi Water Services Board, as the client institution, commissioned ACAL to lead the evaluation. Dr. Jackson Otieno served as Project Coordinator on the client side.
The Challenge
Evaluating a multi-agency water programme across three service board geographies simultaneously presents a set of interlocking challenges that compound each other if not managed from the outset.
The mapping challenge comes first. WASSIP had been implemented through numerous individual projects across different counties and communities, with varying implementation timelines, different infrastructure types, and different beneficiary profiles. Locating all of these projects, identifying all beneficiary communities, and establishing a systematic basis for assessing outcomes required a methodology that could handle geographic complexity without sacrificing the consistency of findings across the three agency areas.
The financial evaluation layer added further analytical demand. Assessing the financial performance of water infrastructure cannot be done from budget documents alone. It requires understanding the actual cost of water production and distribution in each geography, the tariff recovery rates across the Water Service Providers, the capital investment made under the programme and what it cost relative to original estimates, and the economic returns that beneficiary households and communities have realised from improved water and sanitation access.
The third challenge was the ICR standard itself. Implementation Completion and Results Reports are not internal evaluations. They are formal World Bank instruments that feed into the Bank's own reporting, inform the design of future programmes, and go on the public record. The findings need to be rigorous enough to withstand Bank review and specific enough to be genuinely useful for the next phase of water sector investment design.
Our Approach
ACAL built the evaluation around a phased methodology covering all three service board areas simultaneously. An inception framework established at the outset defined the mapping approach, impact indicators, and financial assessment structure across CWWDA, AWWDA, and LVNWWDA. Social and economic impact assessments were then conducted with beneficiary communities across the three geographies, generating the primary data on access outcomes and household-level change that the ICR required.
All WASSIP projects mapped across CWWDA, AWWDA, and LVNWWDA, with beneficiary communities located along each infrastructure corridor
Financial evaluation of WASSIP infrastructure: capital costs, operational cost ratios, WSP tariff recovery rates, and economic rates of return
Performance assessed against all four programme KPIs: water access, sanitation access, sewage connectivity, and O&M cost recovery
Full ICR produced to World Bank standard, incorporating findings, lessons learned, and structured recommendations for the next phase of investment
Solution Delivered
ACAL delivered a comprehensive end-term evaluation of WASSIP, covering all three service board geographies and producing a World Bank-standard Implementation Completion and Results Report. The evaluation provided a systematic account of implementation performance and results across the full programme, assessing impact, outcome, relevance, and efficiency against the targets the programme was designed to achieve.
The ICR documented the degree to which WASSIP met its development objective of increasing access to water supply and sanitation services across the three service board areas, with detailed assessment along each of the programme's key performance indicators. The financial evaluation produced cost-benefit analysis and economic rate of return assessments for the infrastructure investments made. The recommendations section provided the implementing agencies, the Ministry of Water, and the World Bank with specific, actionable guidance on the gaps and lessons that the next phase of water sector investment should address.
The deliverables included an inception report, M&E tools and training manual, draft and final ICR reports incorporating stakeholder comments, a training report, and a contract completion report: the full deliverable set specified in the terms of reference.
3
Implementing Agencies Evaluated
3
Implementing Agencies Evaluated
2.5M+
Beneficiaries Served
2.5M+
Beneficiaries Served
KES 30B+
Infrastructure Investment Assessed
KES 30B+
Infrastructure Investment Assessed
4
Programme KPIs Measured
4
Programme KPIs Measured

Impact
The WASSIP evaluation produced the formal close-out record for the programme in the World Bank's system and the evidence base the Government of Kenya and the Bank needed to assess performance and design the next phase of water sector investment. The ICR directly informs how successor programmes are targeted, which infrastructure gaps are prioritised, and which institutional arrangements need to be strengthened for improved delivery.
For the three implementing agencies, the evaluation provided more than a performance scorecard. It produced a mapped inventory of all WASSIP infrastructure, a financial performance baseline for each agency's WSP portfolio, and a structured set of recommendations on the specific operational and institutional improvements that would raise performance in future programme cycles.
Key Takeaways
Multi-agency evaluations require institutional fluency, not only technical competence
Evaluating WASSIP meant navigating three different agency contexts simultaneously, each with its own management structure, data systems, and project implementation history. Technical evaluation competence is necessary. It is not sufficient. The evaluator needs to understand how each agency operates, what data it holds, and how to extract reliable information from operational systems that were not designed with external evaluation in mind. ACAL's team, led by a sociologist with deep institutional knowledge of Kenya's water sector, was built for exactly this requirement.
Financial evaluation of water infrastructure demands a multidisciplinary team
The cost-benefit analysis of water infrastructure cannot be reduced to a financial review. It requires field data on what was actually built and at what cost relative to original estimates, the ongoing operational cost structure of each facility, the tariff recovery rates of the Water Service Providers served by the infrastructure, and the economic value generated for beneficiary households and communities. ACAL's team brought together economists, agricultural extension specialists, institutional development experts, and environmental practitioners precisely because no single discipline can produce credible financial evaluation at this level of complexity.
ICR quality determines how much influence an evaluation has on future investment
A World Bank Implementation Completion and Results Report does more than close out a project. It shapes how the Bank's project team and country department think about the next programme. Evaluations that produce shallow findings or generic recommendations fail at this function. They satisfy the close-out requirement while contributing nothing to programme design learning. ACAL's ICR methodology is designed to produce findings specific enough to be actionable, analytically sound enough to survive Bank review, and practically focused enough to be useful to the implementing agencies and the Ministry that will design the next generation of water sector interventions.
Baseline quality at inception determines outcome quality at evaluation
End-term evaluations are only as credible as the baseline against which they assess change. The evaluation framework and M&E tools produced at inception are not administrative deliverables. They are the foundation that makes the end-term findings defensible. ACAL invests in rigorous inception design precisely because the quality of the final ICR is largely determined before the field data collection begins.
Sector: Water and Sanitation, Impact Evaluation | Client: Athi Water Services Board | Funder: World Bank | Geography: Kenya, Central, Athi, and Lake Victoria North WSB Areas | ACAL Role: Independent Monitoring and End-Term Evaluation Firm | Contract Value: KES 19,615,600
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Six gazetted national water works. Six towns from the Central Highlands to Kenya's northern frontier. One mandate: establish whether bulk water supply can be financially sustainable, and what it costs if it is not.

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Independent evaluation of a World Bank-financed water programme serving millions across three water service board areas, measuring what was delivered and building the evidence base for what comes next

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Six gazetted national water works. Six towns from the Central Highlands to Kenya's northern frontier. One mandate: establish whether bulk water supply can be financially sustainable, and what it costs if it is not.

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Independent evaluation of a World Bank-financed water programme serving millions across three water service board areas, measuring what was delivered and building the evidence base for what comes next

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Independent evaluation of a World Bank-financed water programme serving millions across three water service board areas, measuring what was delivered and building the evidence base for what comes next

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